FAQ's


    • How long will it take to ship my order?

    • How long will it take to receive my order?

    • Why is my shipping cost so high?

    • Express Shipping

    • Where are you located?

    • How can I contact you?

    • Do you offer exchanges or refunds?

    • Do you offer custom orders?


    How long will it take to ship my order? top

    All products are handmade by me but I aim to have all orders shipped within 4 days, if your order will take longer than that, I will email you first.

    How long will it take to receive my order? top

    All items ship from Moncton, New Brunswick, Canada and all packages are shipped via Canada Post. Orders to the U.S. can take up to two weeks to arrive (depending how long parcels will be held up at US Customs). Orders within Canada will arrive anywhere between 2-10 days.

    Why is my shipping cost so high? top

    Shipping is calculated per item. If you order multiple items, sometimes shipping charges will be exaggerated. Once your parcel ships, I will refund the difference between the shipping you paid and actual shipping cost.

    Express Shipping top

    Express shipping is available for an extra charge, if you would like this option please send an email to monkeybumdesigns@hotmail.com before placing your order.

    Where are you located? top

    Monkey Bum is located in Moncton, New Brunswick, Canada

    How can I contact you? top

    Please email monkeybumdesigns@hotmail.com if you have any questions at all

    Do you offer exchanges or refunds? top

    If you are not happy with your order, I would be happy to exchange it. All returns must be authorized in advance (by contacting monkeybumdesigns@hotmail.com) and the customer is responsible for return shipping to me. In the event of a damaged item, I will cover return shipping. I'm sorry but I do not offer refunds at this time. Please note, exchanges and refunds are not applicable on custom orders.

    Do you offer custom orders? top

    I am always happy to try to accommodate custom orders. Simply send an email to monkeybumdesigns@hotmail.com and I will try to complete your request. Please note, custom orders do take longer to complete as I may need to order supplies which can take 2 weeks to arrive.